Frequently Asked Questions

Jardioui frequently asked questions

How to contact us ? 👩🏻‍💻

How can I contact you?

We hope you will find the answer to your question in one of the articles we have published on our blog , but if you need a little help, send us an email via our contact page or via contact @jardioui.com .

Customer satisfaction is extremely important to us.
We strive to respond to all requests as quickly as possible (48-72 hours).

Please only send ONE MESSAGE at a time*

*Also, only use ONE contact method, as contacting multiple channels for the same question may delay response time for you and other customers.

Please provide as much information as possible, such as the order number (indicated in the confirmation emails), email address, photos, etc.
This will allow us to help you as quickly as possible.

Does Jardioui have a physical store where I can see and buy your products?

No, Jardioui is an online store exclusively.
We no longer have a physical store.

All our transactions and product consultations are done directly on our website.
This allows us to offer a wide range of products and update them regularly.

If you have any questions about our products or need additional information , do not hesitate to contact us via our online form or our customer service.

Delivery Information

Shipping & Delivery

📦 We offer free delivery with tracking for all orders in France, Belgium, Switzerland and Luxembourg

🚚 Shipping times: Fast shipping in 1 to 3 days (Monday to Friday)

📆 Delivery times: 7 to 14 days (Monday to Friday).

🚛 We work with reputable carriers La Poste and Colissimo to ensure on-time delivery.

If you have any doubts about delivery in your region, do not hesitate to contact us at: support@jardioui.com

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping costs: Delivery is free on all orders.

Do you offer shipping?

🌍 FREE Delivery for all orders!

🇪🇺 For our European customers: Your order will reach you in 7 to 14 working days.
🌎 For international orders: A little patience, please! These orders may take a little longer.
🚫 In the event of a missing order, our customer service is here to help you. But wait 15 to 25 days before alerting us.

Thank you for your understanding and trust! 😊

How to track my order ?

After confirming your purchase, you will receive an order confirmation email.

This email will provide you with a summaryof your order as well as your order number.

To track your order, here are the steps to follow:

🔹 Step 1 : Go to the “ Track my order » which you will find directly in our FAQ.

🔹 Step 2: Locate the tracking numberthat was sent to you in the confirmation email. Please note, do not take the number that starts with "JD-", it is your order number.

🔹 Step 3: Enter this tracking number in the search bar provided for this purpose, then click on "search" to consult the status of your order.

🔹 Step 4 : For our French customers , you also have the possibility of tracking your package directly on the La Poste website at this address: https://www.laposte.fr/ .

If, despite these instructions, you encounter difficulties, do not hesitate to contact us via our contact page .

We are here to help you !

My order is delayed, there is no update on the tracking link?

🌍 International Orders: These orders may take longer time to reach you.
🇪🇺 European Customers: Expect a delivery time of 7 to 14 business days.

📞 Contact :

📧 Email : support@jardioui.com
🖥️ Page : "Contact"

❓ Potential reasons for delay:

🚫 Return to sender : Often due to insufficient address or failed delivery attempts. Carriers usually try two or three times. If your package is returned, contact us for a resend.
🎉 Holidays: Increased shipping during holiday periods may cause delays. Your local post office may have information about your order.
🔍 Tip: Check the carrier's website for more information on potential delays.

Do I have to pay customs or import fees?

Jardioui cannot be held responsible for any customs fees applied in your country.

We recommend that youcheck local import taxesif you think you may have to pay additional fees.

Order marked as delivered but not received?

If your package was marked as delivered but you have not received it, please check with your neighbors first.

If three business days have passed since your package was marked as delivered and you have not received your order, please contact us at support@jardioui.com

Why do I have customs fees on my order?

Customs fees are applied by the customs authorities of your countryand depend on the nature and value of the imported products.

They are not included in the initial costs of your order.

We recommend that you check with the local customs services to get a better idea of possible charges.

Exchanges & Returns

What is our exchange and returns policy?

🔄 Exchanges & Returns: You have 14 days after receipt of your order to request an exchange.

👍 Not satisfied? Here's how to do it:

Contact our customer service.
Send your package to the address indicated.
🎉 Once received (in original packaging and unused), we refund your purchase.

⛔ Exceptions :

Products intended for intimate use (underwear, etc.) are not refundable.

📖 Before any action :

See our “ Return and Refund Policy ” in the menu at the bottom of the site.
📞 Need help? Contact our team who will guide you step by step!

Why is there no returns form in my order?

🔍 Environmental awareness: At Jardioui, we are fully aware of our impact on our beautiful planet.

🌱 Step towards a sustainable future: In our mission to contribute to a more environmentally friendly future, we have decided to remove certain papers from our packages.

🚫 Paper reduction:

Return forms and invoices are now missing from your orders.
📧 Reason? All this information can be efficiently transmitted by email, allowing us to save paper.

💪 Our commitment: Always looking for ways to improve our impact and do what is right for the Earth.

How to request an exchange/return?

🔄 Returns & Exchanges

1️⃣ Consult our policy : Before taking any action, refer to our “ Return and Refund Policy ” to check the eligibility of your products.

📍Where to find it? In the menu at the bottom of the site.

2️⃣ Contact us: After verification, our customer support team is here to guide you step by step through the procedure.

🤝 We are here to help!

What is the status of my refund?

📦 Receipt & Validation of your Return to Jardioui

✅ Reimbursement criteria:

Not worn
Unwashed
Original packaging intact

💰 Refund: After validation, Jardioui undertakes to reimburse you within 14 days.

I received a damaged/defective item. What should I do ?

📸Take a photoof the defective product.

📩 Contact our customer support team and attach the photos .
🤝 If the defect is proven, no need to return the defective product.
🎁 We will send you a new product in perfect condition.

How can I cancel or modify an order?

⏰ 12 hours to act: After placing your order, you have 12 hours to modify or cancel it.
🚫 Exceeded this deadline? This means that the order is already being processedand no modification will be possible.

🔍 Specific cases:

If you wish to add an item or change the delivery address after 12 hours, you will need to place a new order.
Attention! Orders lost due to an address erroror a wrong size/colorof clothing will not be refunded or canceled after these 12 hours.

An item is missing from my order. What should I do ?

Contact us quickly! 📞
🕵️‍♂️ Once this information is received, our support team will work to resolvethe problem as quickly as possible.
📦 Important Note: It is possible to receive two different tracking numbers for a single order. Some items may be shipped from different centers.

⚠️ Time to claim: All claims for missing items must be made within 7 days of delivery date.

What happens if you send me the wrong item?

Contact us quickly! 📩
🕵️‍♂️ With this information in hand, our support team will work to correct the error as quickly as possible.
⚠️ Time to Claim: Please be sure to contact us within 7 days of the delivery date for any complaints regarding an incorrect item.

Can I request a refund to another payment method?

💳 Return to payment method: We only refund to the original payment method.

🎁 Alternative: If this is not possible, we offer gift cards (credit) corresponding to the total amount of the refund.

The refund was not received. What should I do ?

💳 Original payment method: Refunds are made only to the original payment method. No account or card changes accepted.

🔄 New card: If you have changed cards but the original account is still active, the reimbursement will be made to this account.

❗ Closed account: If your account is completely closed, contact your bank first . If necessary, do not hesitate to contact us for additional assistance.

What happens if I exceed the return deadline (14 days)?

Do not panic !

📧 Contact: Write to us quickly at support@jardioui.com
🔢 Information to provide: Mention your order number and the reason for the overrun.
🤝 Let's find a solution: Although we are not required to accept the return, we are here to help you. In certain cases, we could consider a suitable solution.

Order

How to place an order on Jardioui?

🔍 Find your product: Go to your favorite item.
🎨📏 Choice: Select the desired colorand size (if necessary).
🔢 Quantity: Make sure the quantity ordered.
🛒 Add to cart: Click on “Add to cart”.
🔍 Cart Review: Examine the items. Ready? Click on “Validate cart”.
📝 Information: On the page, fill in the required details (contact, shipping address, phone number).
💸 Promo code: If you have a code, enter it in the designated area, and click on "Validate".
🔄 Verification: Take one last look! Make sure everything: product, quantity, color, size.
📨 Shipping method: Choose the delivery typethat suits you, then click "Continue".
💳 Payment information: Fill in your payment details, then select your billing address.
✔️Finalize:Click on “Confirm order”.
✅Order validated: A confirmation email will be sent to you. Please check your inbox , as well as your junk or spam folder, to ensure you receive all necessary information regarding your order .

🤔 Questions? Do not hesitate to contact us .

We are here for you !

How secure is the Jardioui online store?

🔒We follow the highest standardsin the industry to ensure the security of your data.

During transmission, your card information and personal data are encrypted using Secure Socket Layer (SSL) technology and PCI Level 1 - widely recognized for securing online payments.

🚫 No sharing! We never sell, rent, or distribute your personal information.

🤗 Your data is in safe hands with us!

🤔 Any questions? We are here for you.
Contact us , and we will be happy to assist you.

Where to apply the discount code?

1️⃣ Codes are case sensitive. Pay attention to uppercase, lowercase and spaces.

2️⃣ Only one code can be applied per purchase.

3️⃣ During the checkout process, look at the right side which describes your order.

4️⃣ Find a box marked “discount code” 🔄.

5️⃣ Enter your code in this box.

6️⃣ Click on “Apply” ✅.

7️⃣ The total amount will be automatically updatedto reflect the discount.

Enjoy your purchases!
🎉 If you have any questions , do not hesitate to contact us .

What are the forms of payment accepted ?

1️⃣ Credit or debit cards accepted:

VISA
Mastercard
American Express
Teacher
Bancontact

2️⃣ Express payment options:

Shop Pay
Apple Pay
Google Pay

3️⃣ Our base currency is the € (euro). If you are making a purchase from abroad, check the daily exchange ratefor your currency.

4️⃣ 🎁 Do you have a prepaid gift card ? She is welcome to pay for your order.

5️⃣ If there is a problem with your payment , contact your card provider first. If the problem persists, do not hesitate to contact us .

📩 For any other questions, email us at support@jardioui.com .
Our team isat your serviceand ready to assist you!

Where is my order number?

1️⃣ The order number is automatically generated as soon as you finalize your purchase. This is a unique identifierconsisting of at least 5 digits.

2️⃣ Where to find it?

Consult the order confirmation emailthat we sent you.
Don't forget to also check the "Spam" or "Junk mail" folder in your email.

3️⃣ If, despite everything, you are unable to find it, it is possible that an errorwas made when entering your email addressduring finalization of the procurement.

📩 In this case, do not hesitate to contact our customer service . We are here to help you and provide all the necessary information relating to your order.

I did not receive an order confirmation email. What should I do ?

1️⃣ First of all, make sure to check your "Junk Mail" or "Spam" folder. It sometimes happens that automatic emails are sent directly there.

2️⃣ If after checking , you still have not found the email and it has already been 15 to 20 minutes since finalizing your purchase, do not hesitate to contact us .

📩 Send us a message at support@jardioui.com. Our team is ready to help you and, if necessary, will resend you the confirmation email.

The item I want is out of stock. What should I do ?

If the item you wish to order is not currently available, don't panic! Here's what you can do:

1️⃣ Despite our efforts to maintain sufficient stocks, it may happen that certain items are temporarily out of stock.

2️⃣ If you would like to know the date on which an item will be available again , do not hesitate to contact us by email at support@jardioui.com .

3️⃣ Our support team will be happy to inform you about the expected date of our next delivery.

Your satisfaction is our priority, and we will do everything we can to help you.

Thank you for your understanding !

Do you have resellers?

🌱 Web Exclusive: Our Jardioui products are only available online, which allows us to offer you a complete and range strong> exclusiveof articles dedicated to gardening.

🌐 Our Platform : You can browse and purchase our entire collection on our official website: www.jardioui.com .

✉️ Stay Informed: Never miss an update! Subscribe to our newsletter to receive all the latest information on new collections, products back in stock and many other surprises.

Thank you for choosing Jardiouifor your gardening needs!
Join our online community and discover a world of quality products for your garden. 🍃🌼

When do you have promotions?

Newsletter: Don't miss any of our special offers and news!

By subscribing to our newsletter, you will regularly receive information on our promotions, new collections and gardening advice .

Create a customer account : By creating a customer account on www.jardioui.com , you will not only benefit from a faster ordering process , but you will also be among the first to be informed of our exclusive offers and new products.

Engage with us: We love hearing about our community.

Please feel free to share your experiences, ideas and questions with us.